Last updated: July 6, 2026. This policy explains how refund requests are handled for paid My Contacts Cloud CRM subscriptions.
My Contacts Cloud CRM offers a 10-day free trial with full functionality and no credit card required. This lets users evaluate the product before choosing a paid plan.
Because payment details are not required to start the trial, there is no charge to refund during the trial period.
For first-time paid My Contacts Cloud subscriptions, users may request a refund within 14 calendar days from the transaction date.
For renewal payments, refund requests are reviewed case by case. A renewal refund may be declined if the subscription continued to be used after the renewal, unless mandatory consumer law grants a different right.
Nothing in this policy limits mandatory consumer rights that may apply in the customer's jurisdiction.
When a My Contacts Cloud purchase is processed by Paddle, Paddle may act as Merchant of Record. In that case, Paddle handles the payment, applicable taxes, receipts, invoices and refund processing.
Customers can request help through Paddle's buyer support site or follow the instructions in the purchase confirmation email. My Contacts Cloud may also help identify the relevant account or subscription so the request can be reviewed.
Paddle's own buyer terms and refund policy may apply to the transaction, including any statutory withdrawal or refund rights recognized by Paddle for the customer's country.
If a technical problem prevents reasonable access to the paid service, contact support with the account email, affected workspace and a short description of the issue.
If a duplicate charge, incorrect amount or billing error is confirmed, My Contacts Cloud will support the correction or refund process through the applicable payment provider or Merchant of Record.
A refund request may be declined where there is evidence of fraud, refund abuse, account misuse, breach of the Terms of Service or continued substantial use of the paid service after the transaction.
Partial periods already used are not automatically refundable unless required by law or approved by the payment provider or Merchant of Record.
If a refund is granted, access to the paid plan may be cancelled, downgraded, suspended or converted to a non-paid status depending on the account state and technical limits.
Refunding a subscription payment does not automatically delete the account or workspace. Account or workspace deletion must be requested separately if the user wants workspace data removed.
For refund-related questions about a My Contacts Cloud account, contact info@mycontacts.cloud. Include the account email, transaction date, plan and a short explanation of the request.